We're Here to Help

Support

Get the help you need, when you need it. From self-service resources to dedicated support engineers, we're committed to your success.

Support Plans

Choose the support level that matches your needs. All plans include access to our knowledge base and community forums.

Standard

Included with all plans

  • Email support
  • Knowledge base access
  • Community forums
  • Business hours (M-F, 9-5 PT)
  • 48-hour response time
Included with Professional plan
Popular

Priority

For growing teams

  • Everything in Standard
  • Live chat support
  • Phone support
  • Extended hours (M-F, 6am-8pm PT)
  • 8-hour response time
  • Screen sharing sessions
Included with Business plan

Enterprise

For mission-critical deployments

  • Everything in Priority
  • 24/7/365 support
  • Dedicated support engineer
  • 1-hour response (critical)
  • Custom SLA
  • Quarterly business reviews
Included with Enterprise plan

Popular Help Topics

Frequently Asked Questions

Video Tutorials

Learn GuardX with step-by-step video guides

View all videos →

Contact Support

Email Support

Get help via email with detailed responses

support@guardx.cc

Phone Support

Priority & Enterprise plans only

+1 (888) 555-0123

Live Chat

Chat with our team in real-time

All Systems Operational

No known issues affecting service

View Status Page →

Training & Onboarding

Get the most out of GuardX with personalized training sessions. Our customer success team will help you optimize your deployment and train your team.

Onboarding Sessions
Guided setup and configuration for new customers
Live Webinars
Weekly training sessions on specific features
Certification Program
Become a GuardX certified administrator
Schedule Training
Upcoming Webinars View all
NOV
21
Advanced Trigger Configuration
2:00 PM PT • 45 min
NOV
26
Analytics & Reporting Masterclass
11:00 AM PT • 60 min
DEC
3
API Integration Workshop
1:00 PM PT • 90 min
DEC
10
New Admin Onboarding
10:00 AM PT • 45 min

Can't Find What You're Looking For?

Our support team is ready to help you solve any issue. Reach out and we'll get back to you as quickly as possible.